Frequently Asked Questions

Guests

Establishments

Why should I advertise my establishment on Gap Leisure?
Click here to read about Gay Travel trends and statistics.

How much does it cost to join Gap Leisure?

2007/2008 Annual listing fees:

• Establishments with 5 rooms or less: R800
• Establishments with 6 rooms or more: R1200
  

When do I have to pay?
Payment of your account must be finalised within 14 days of receiving your invoice from Gap Leisure. Failure to do so will result in the termination of your web page.

How long will I be listed on Gap Leisure?
1 year, provided your annual listing fee.

What if I need to cancel my listing?
Establishments have the freedom to list or unlist their property on the Gap Leisure website.

I am not gay, neither are any of my staff. Can I still list my accommodation on Gap Leisure?
Yes, absolutely. Gap Leisure is an accommodation directory of establishments that will not discriminate against people’s sexual orientations. If you do not feel uncomfortable in the company of homosexual and bisexual people and do not judge or criticize them your are gay friendly. Make sure your staff has gay friendly values too, and then register your establishment with us. One of our De Waterkant accommodation gay friendly establishments, as an example.

Can I advertise more than one establishment on my page?
If your establishments are on the same erf, you may advertise them on the same page. Otherwise, you need to complete a separate application form for each of your properties.

Can you include me in your listings and just link to my own website?
No. Our offer is to create a web page for you that becomes part of the Gap Leisure accommodation portal. We only include Gap Leisure Partners in our listing pages and do not offer a "classifieds" service.

What material do you need from me?
The Register your Establishment page will prompt you to fill in all the required information about your establishment. Please be as accurate and specific as possible. You will also need to submit the following elements:

• You should send us a selection of good quality digital images. We recommend displaying 6 photographs of your property (interior and exterior)
• Your logo (optional)
• A map (optional)

How do I send you the material?
Click on the Register your Establishment button. Complete the registration page and submit your registration. You will then be prompted to the next pages where you will be guided on how to upload your images, logo and map.


How do I register my establishment?
Click here and follow the instructions and fill in the required information. This should take about half an hour, make sure you have all the necessary details readily available. Click submit.

I completed the online registration form but did not receive my "Complete Your Registration" Email. What now?
If you do not receive confirmation of your registration or an invoice via email, first check your bulk or junk mail folder. If it is not there, you may have submitted the incorrect email address during registration. Your data will be in our memory bank, (provided that you clicked submit). Email us at to give us the correct email address and your establishment's name and we will be able to assist you in continuing with the process.

What formats should my photos be?
Images can be sent as JPG files. Please ensure that you send through high quality images for use on your website. Please ensure that your images do not exceed 2MB. The system does not accept files larger than this.

How many photos do you need of my property?
We recommend that you send us approximately 6 photographs to work with, showing various interior and exterior views of your property. We allow a minimum of 3 photographs.

I have never uploaded photos to a website, can you please do it for me?
Don't be intimidated by the image upload process. When you get to the “Edit images” page (in the Establishment login section) you will find clear instructions on exactly what to do. It is a similar concept to sending an email with an attachment. We have designed the system to empower you to upload correct and up to date information whenever its suits you. We strongly believe that establishments should take the responsibility for their own pages. To answer your question, yes we will do it for your but only if you have tried to do it, and failed several times.

Will you take the photographs for me?
No, we do not offer this service. We recommend that you get a professional photographer to take your photographs - your photographs are the first impression your user will get of your establishment, and you should take this opportunity to set yourself apart from other establishments. Professional photographs can be money well spent.

Will you create a map for my site?
No, a map is an optional extra. We recommend that establishments do make an effort to submit a map, as it will enhance the user's experience on your page.

Can I make changes to my site after it has been activated?
You are welcome to update your web page at any time. You can do this by logging on at the Establishment Login page using your username and password. Once logged in, you will be able to change or update the information displayed on your site. Your changes will appear on your live web page as soon as you have clicked submit. Please contact us if you have problems at .

I have made changes to my page but the changes were not registered, what went wrong?
Make sure you click the submit button after you have made any changes to your page. You will find the submit button at the bottom of the “Edit your Text” or “Edit your Images” pages.

What does it cost to update my website?
Nothing. You can update your web page with new images, logos, maps, prices, and text whenever you have to, wherever you are. It is free of charge and can be done as often as you like.

How many enquiries can I expect from Gap Leisure?
That's a difficult question to answer as it depends on so many variables - your location, the quality of your accommodation as portrayed in your photographs, your rates and your service to guests, before, during and after their stay.

I do not have a website with my own web address, do I get a unique Gap Leisure address with my registration?
Yes, you do get a unique web address. To send potential clients your unique web address, you can go to your webpage on Gap Leisure and click the “Tell a friend” button on the bottom of your page. Email your potential clients from this form and you will send them a link that will take them directly to your webpage. Alternatively you can tell them to look for your Establishment name on the front page.

Will I be under any obligation to renew my listing?
No, you will never be under any obligation to renew your listing with Gap Leisure.

What happens if I sell my property - can I transfer my listing?
Yes. Please ask the new owners to fax a signed letter to Gap Leisure at +27 21 421 8488, stating that they are taking ownership of the property, that they wish to continue with Gap Leisure and accept the Terms and Conditions of Agreement.

What if I need to cancel my listing?
Please send us your cancellation notification in writing via a signed fax to +27 21 421 8488. Please note that no refund is payable.

What is Gap Leisure's telephone number?
We do not advertise our telephone number as we find that we get inundated with calls regarding accommodation bookings.
In the event of an emergency, you can contact us during office hours on: (+27) 002721 421 1106.
Our head office is in Cape Town, South Africa and our time zone is GMT +2.

How do I contact Gap Leisure?
Please send your queries to us via email: