Frequently Asked Questions

Guests

Establishments

GUEST QUESTIONS

How do I find accommodation?
Click on the Search Accommodation button, click the appropriate fields and submit your enquiry. The Gap Leisure search engine will then supply you with a number of options that conform to your criteria. Select any of the accommodation thumbnails and click the "more info" button to view the webpage of the selected establishment .

I know the name of the Establishment that I want to find, do I still have to complete all the other detail on the Search Accommodation page?
No, if you already know the name of the establishment, you only need to click on the Establishment Name dropdown to find the name. The names will be displayed in alphabetical order in the dropdown. Click on the name of the establishment that you want to view and click the submit button on the bottom of the Search page. The next page will display your selected establishment in a thumbnail; click on the “More Information” button to view the Establishment's page.

How do I make a reservation enquiry?
On finding an establishment that appeals to you, you can enquire about making a booking by filling in the 'Reservation enquiries' form which is located at the bottom of every establishment webpage. You can enquire about any number of listed establishments. Some establishments even display their email address, phone and fax number, on their establishment page. You can contact them which ever way you prefer. Please be so kind as to tell them that you have found them on Gap Leisure!

How many enquiries can I send?
You can send as many as you want, there is no limit. Good advise would be to send about 3 enquiries to 3 different establishment that conform to your vacation needs, this way you will not waste time when one of the establishments in your basket can not accommodate you.

Can I fill in one enquiry form and send it to several Establishments at once?
Yes. Enter all your search criteria in the Search Accommodation page and click Submit. The next page you arrive at is the Search Results page which displays thumbnails of all the Establishments that conform to your search criteria. On the far right hand of every thumbnail you will see a tick box. Click in the box of all the establishments that you want to send an enquiry to and click on the “Enquire about selected establishment” button which you will find at the top and at the bottom of your screen. You will now arrive at an enquiry form. Complete and submit this form; your enquiry will now be send to all your selected establishments.

How long will I wait for a response from my enquiry?
24 hours

Do you take a commission on a confirmed booking?
Yes, we have a negotiated rate with each establishment, which will ensure that the buyer is always ensured of the best deal.

How do I pay for my confirmed booking?
Bookings may be paid via all major credit cards, as well as bank transfer. All bookings run strictly on prepayment basis.

How do I cancel my booking?
Bookings may be cancelled in writing via email or fax with the central reservations office. Confirmed bookings will be subject to certain cancellation fee policies. These policies will be sent to each buyer on confirmation of the booking.

How do I change my booking dates?
Bookings may be amended in writing via email of fax with the central reservations office.


I am not gay; can still I use your site to book accommodation?
Yes, of course! Establishments that only cater for gay men or gay women will indicate that on their establishment page. Look out for the “All welcome” and “Gay friendly” text on the establishment page, that will indicate that you can visit them too.

What does "gay friendly" mean?
Gay friendly means that an establishment will not discriminate against homosexuals or bisexuals or any other sexual orientation provided that you the guest conform to the house rules of the establishment. Establishments that are gay friendly, are not necessarily gay owned or run by gay staff. It only means that they will treat gay people with the same respect they treat all their other guests.

Are all the accommodation establishments on this site gay owned? Are the staff also gay?
No, not necessarily. However, all of the accommodation establishments listed on Gap Leisure are gay friendly.

What happens when I am not happy with my accommodation when I arrive at my destination?
Gap Leisure can not give any guarantees about the establishments listed on our webpage but we would like to hear from you. If you are not happy please send your comments to us by email at . When your are very pleased with your accommodation you can do the same. It is good to know which establishments go the extra mile.

Can Gap Leisure do reservations for me?
No, Gap Leisure does not offer a booking service, please book or enquire directly through the accommodation establishment.

I have great digital photo's of a pride event here in my home town, can you add it to your E-card galleries?
Yes, please forward your contribution to . We appreciate all contributions and will give you credit in the gallery.

What is Gap Leisure's phone number?
We do not put our phone number on the webpage due to the amount off calls that we receive. We would like you to email us and if you want us to phone you please provide us with a phone number in your email message.

Where will I find a bigger better and more efficient accommodation listing webpage that is targeted to the needs of the gay tourist?
Gap Leisure is not the biggest accommodation webpage but we are growing every day. We have a team of experts working behind the seen to ensure that you get: easy to use, great information, high speed downloads and a fun environment to research and book holiday accommodation anywhere in the world. There is no other webpage like this, look no further.

I still have more questions - how do I contact Gap Leisure?
Please send your queries to us via email: .